Knowledge management (km) systems can be difficult to install it can be even more difficult to ensure its use by employees we present two case studies -. The online version of successes and failures of knowledge management by jay liebowitz on sciencedirectcom, the world's leading platform for high quality conveys km lessons learned through both successes and failures includes straightforward, jargon-free case studies and research developed by the leading km. Hershey • london • melbourne • singapore idea group publishing case studies in knowledge management murray e jennex san diego state university a knowledge management case study in developing, documenting, and keeping the flame alive: sustaining a successful knowledge management. You can take a look at some of the books of steve denning, former director of knowledge management at the world bank such as the leader's guide to storytelling: mastering the art and discipline of business narrative, revised and updated and apqc's case studies knowledge management in practice ( classic. Read coveo customers case studies from various industries learn how coveo clients have managed to leverage their corporate data & improve their knowledge management.
Hershey • london • melbourne • singapore idea group publishing case studies in knowledge management murraye acquisitions editor: culture, management support, km/kms success, km sustainability, retaining worker knowledge, creating learning organizations, and management support. This paper seeks to explore reasons why this should be by examining case studies from the author's experience and suggestions for an alternative approach which may be more successful knowledge management theory emerged in the 1970s from such differing disciplines as psychology, philosophy and economics. Case studies: km tools in ict companies through good times and bad, km practices have been at the core of the more successful it firms global it firms are successfully leveraging km to capture best practices, improve project management, nurture innovation, enhance customer service, reuse software code, and.
Five companies demonstrate how organizations of various shapes and sizes overcame the deployment challenges to share knowledge within their enterprises baseline and it sister publication, cio insight, have done several knowledge management case studies over the years here we invoke five that. Knowledge management success and failure: 2 case studies stephen larson [email protected] abstract knowledge management (km) systems can be difficult to install it can be even more difficult to ensure its use by employees we present two case studies – one that failed and one that succeeded the. During the late 1990s, bp pursued highly successful merger-and-acquisition activities and is now combined with amoco, burma, castrol and arco in recent to embrace and associate with the actual knowledge driven objective: in bp's case, they focused on one of the key area's of operational excellence to gain all the.
As knowledge architect and director of the office of mission success at goddard, ed rogers and richard day explain how the two challenges of integrating knowledge management and creating a learning organization are intertwined and must be addressed together this is the story of how these twin challenges were. Kps' business case white-paper explores over a decade's worth of experiences and lessons learned from kps's knowledge management customers around the world additional practical advice is also provided on how to create a robust business case for investing in knowledge management software for your internal.